A VEHICLE NOT WHAT YOU EXPECTED?
Have you purchased a vehicle that has issues that weren’t disclosed during the sale? Were you unaware that a vehicle ownership wasn’t available at the sale? If so, you may be eligible for arbitration.
These dispute resolution services, based on the Canadian Arbitration Policy, protect buyers and sellers and help guarantee fair and ethical sales.
During the arbitration process, Manheim acts as a neutral intermediary to investigate and resolve transaction-related disputes. Possible outcomes include sale price adjustment or sale cancelation.
Is My Purchase Eligible for Arbitration?
When you buy a vehicle at auction, certain factors determine if it qualifies for arbitration. Things like auction announcements, the lighting system, vehicle costs, and ownership are a few of these factors. Please contact your nearest Manheim Canada location to learn more.
Vehicles Sold With Sale Light Information
Arbitration for vehicles sold under the Manheim sale light system is governed by the Canadian Arbitration Policy.
*During in-lane sales, lights are normally located above the auction block. During Simulcast sales, lights are at the top right of the sale window*
Vehicles selling for $2,000 and under, with no Limited Guarantee announcement, are considered as-is. These vehicles are only subject to arbitration for:
For more information, please refer to the $2,000 and Under Arbitration Policy.
NAAA Seller Disclosures Canada
Click here to learn more about the latest NAAA Seller Disclosure requirements (effective January 1, 2017)
How to Initiate a Claim
Initiate a claim by contacting the Manheim location arbitration department. Once filed, a claims representative will be assigned to your case until resolved.